Dr. Keith A. Robinson
Fear and Anger Expert

Every day we are obliged to live with, work with, go to school with…or be married to people in various states of anger. Their outbursts can be infrequent or constant. Yet, life must go on. Business must be able to continue helping customers. Schools must be able to continue imparting education to students. And, most people will agree that divorce is not always the right solution to solve family disagreements.

The problem facing all of us is we have had no training in how to deal with angry people. Most unknowingly expect others to have some hidden, instinctive ability in this area. The truth is, most of us don't.

In this keynote presentation, Dr. Robinson puts order in the thought process about anger. And at the end of this presentation many of the old tricks used by angry people to involve us in THEIR anger is less effective and easily recognizable as a trick.

Anybody and everybody who has to deal with people can benefit by exposure to this information which Dr. Robinson has been researching over 25 years and applying to his patients devastated by cancer and oral reconstruction. He includes examples from his new upcoming book series on anger titled, Now That Makes Me Mad…about Men! Now That Makes Me Mad…about Women! And Now That Makes Me Mad…in the Bedroom!

Because anger is a natural emotion of humans, it is important that we learn how to interact with others who are angry, without becoming angry ourselves. Audiences will experience all forms of emotion during this presentation, especially when Dr. Robinson, a professional singer and actor as well, performs special music.

We all need these skills to help us deal with angry people at home or at the office. For this reason, "So How Can I Deal With All Those Angry People?", is ideal in the corporate or school setting. Dr. Robinson is also willing to present this topic as an emergency presentation replacing a speaker unable to fulfill his/her speaking commitment to an organization.

The Surgeon General lists anger leading to violence as the number one health issue facing America. Because of the immense importance of efficient operations in federal, state and local governments, the knowledge of how to deal with angry colleagues is vitally necessary for employees to learn.

As complexity of departments within the government grows, there are increasing pressures and stresses that affect the members of a departmental team. As evidenced in the news, more and more often stress erupts into anger on the part of one or more individuals, and then efficiency stops and even violent acts may occur. In order to diffuse anger situations in these highly structured and tiered organizations, training on the science of fear and anger is required, as well as training on ethics reinforcement, to provide government workers the opportunity to re-balance attitudes that may have gone awry.

In Dr. Keith Robinson's presentation, "Understanding Anger Management and Ethics in Government Organizations," he teaches employees why anger happens with an entirely different approach to information delivery. His technique involves not only information, but also entertainment to cement the concepts emotionally. Mental hooks are created for the audience, on which they can hang the data so important to their daily lives. In his teaching approach, there are no massive course workbooks (which are rarely used past the first day in class). Logic must dictate the flow of this information so that the student isn't forced to find a workbook in order to deal effectively with an inflammatory social situation. And decisions involving ethics must happen instinctively from a logical basis. Students will be able to use Dr. Robinson's logical problem-solving patterns with increasing skill as they practice the concepts.

With these mental tools, employees can be happier and more productive in their work tasks. Working environments will run more smoothly, with less interpersonal friction and less potential for violence. A proper code of ethics will remain solid. Change must occur. It is possible to prevent anger from erupting. It's all a matter of training and dedication to a new approach to very old, destructive behavior patterns of anger in organizational groups.

Consultation and presentations on this topic are available in one-hour keynote addresses, half-day, full day, and extended on-location training workshops for groups.

Prosthodontists spend countless hours reviewing the literature, becoming comfortable with new materials and techniques, in order to attain mastery.

This Media Training is intended to take your existing communication skills and refine them making you less anxious and more willing to use the power of the media effectively.

At the end of this training our goal is:

1. Better understand the different media sources and how their on-air people and print reporters function to make your information available to their audiences.
2. Understand your limitations for each branch of the media
3. Create an understanding of how to conduct yourself in each form of media interview
4. Remove the doctoreze in your language while increasing your real people talk
5. Allow you to practice, gain a level of skill in front of the microphone, reporter, or camera
6. Create the difficult situations that reporters may throw you in a media situation for you to experience and turn to your advantage and
7. Learn to think in sound-bites and talk in quotable, thought packages

This is a skill building seminar. No person comes into this training with all the skills previously perfected. This is the place to make mistakes. This is the place to think; to strategize; to experience easy and more challenging media encounters; and to fine-tune your teaching and public speaking delivery.

As you become more effective in the communication skills of this seminar, you will notice an additional side-benefit. Your ability to simplify communications with your patients will improve… as will their understanding of your message.

Prosthodontists are usually great thinkers. They instinctively plan their procedures based upon an evaluation of the history and physical conditions of the patient. They search for any potential complications that might arise. They research the procedure for the latest literature citations, advanced techniques of delivery, and materials that will deliver the anticipated outcome of the procedure.

Mental preparation for the media interview is no different.

But, some homework is required so that you have the best chance to be effective.

If you know the reporter or have seen them on your local channel, check into the other stories that he/she has done. Get to understand any trends of his/her style. Does she/he become confrontive? Does she/he try to set-up the expert? What is the history of this reporter?

In one incident, a Houston, Texas reporter was known for being out-to-get someone…it was his style. Anyone who had to face this reporter had to be on guard and use the proper responses to limit the potential questions of the reporter. Eventually, the reporter was so set on nailing the target of his interviews that he failed to check out the sources before going public with the story and lost credibility forever. Now, he is looked upon as impotent and ineffective on any interview.

If possible, go to the literature just prior to your interview and re-acquaint yourself with the latest information. If a reporter is good, and many are, they will have done their homework on the subject.

But always remember you are the expert. You have the credentials that allow you to stand-behind your words. And, your words are effective because of your understanding of the scientific literature and your desire to communicate information and understanding to people in the audience. So relax and just communicate.

Why Prosthodontists Need Positive Media Exposure.

Prosthodontists know what professional services and population of patients that we are particularly trained to handle. The problem is that most of the rest of the world does not. So it is up to the prosthodontist to develop his/her public education skills to the same level of expertise as he/she has developed use of the high-speed handpiece.

You must believe this: public education is vital to the public knowing that they need your care, skill, and expertise as a prosthodontist.

Yet many doctors are still chained to the concept that public education and public awareness of Prosthodontics is advertising. And, advertising is equated to an entire genre of words that are obscene and unprofessional. If you have even the slightest undercurrent of feelings like this, please consider this example.

Most all doctors and patients feel that it is not only morally and ethically correct for a doctor to educate his/her patient about a particular procedure, it is his/her responsibility. To do so is vital to the concept of Informed Consent.

If it is proper and appropriate for a doctor to educate the patient sitting in front of him/her in the procedure room, is it proper if there were two patients in the room? Is it proper for four, eight, sixty-four, or over a hundred thousand people?

The definition of the word Doctor is teacher. Superb execution of effective public health education is teaching at its zenith. And, the greatest way to reach the masses of people for education is through the media.

Many hear the word Prosthodontist and think that it has something to do with prostates or prostitutes. Now is the time to become serious about prosthodontic public health education. Now is the time to become at ease with using the media to educate a nation of people who are getting less and less information about health from knowledgeable sources such as prosthodontists and more information from the Internet or from their uninformed neighbors.

As a trained health media professional you can direct the informational power of the local and national media to educate large numbers of people every day. This public education allows people to make better health decisions in an environment that is often confusing and filled an endless array of mis-information.