Helen Wilkie
Communication, Customer Service, Motivation, Networking, Personal Effectiveness, Presentation Skills

Message Received and Understood

With all the time, money and other resources poured into the development of communication technology, why are we still not communicating? "There's no communication around here" is still a common cry in corporations and other organizations throughout the world. Helen Wilkie says that's because we confuse information with communication, and they are not the same thing at all. In this dynamic keynote, Helen builds on her own unique principle, The Communication Contract™, to illustrate how organizations can make communication happen, and the dividends that result when they do it well.

Communication: the Engine that Drives the Team

Team building and teamwork are the drivers of business as we move towards the Millennium. But teams are only as good as the communication among their members. Let Helen get all your team members to sing from the same song sheet in this lively session.

Better Communication, Better Sales

Most selling skills are communication skills: listening, presenting, writing, persuading. After this session, your sales people will be able to look critically at their own skills and know how to make them measure up for increased sales.

Communication: the Heart of Customer Service

To serve customers well you must know what they want, and the best way to know is to ask them—and then listen to the answers. Helen believes that communication is the heart of customer service. After this presentation, your people will too.

Special closing keynote: "Now Go Do It!"

This unique, exciting program is designed to help your conference attendees carry their new learning back to their desks and make it work for them. Helen will contact other speakers on your program and tailor her content to reinforce their messages. This lively, uplifting keynote will ensure that the delegates benefit from this conference long after the event is over. Send them home on an upbeat—laughing, inspired and rarin' to go! In the final, inspirational segment of the program, the Now Go DO It! system becomes a metaphor for life itself. As Helen says, Life is not a spectator sport—life is in the doing!