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Topics
Communicate with Confidence®:
From Boardroom to Bedroom
Overview
Dianna will share practical techniques for improving the quality of business and personal
communications. This presentation will make audiences aware of how poor communication confuses
people, creates stress, and destroys relationships at work and at home. Audiences will leave with
specific techniques for communicating clearly, concisely, and credibly.
Audiences will learn to:
- Think on their feet
- Organize ideas for greatest impact and clarity
- Frame the positive approach when delivering bad news
- Apologize without groveling or grit
- Verify assumptions
- Distinguish between statements, questions, and objections
- Build rapport with colleagues and customers
- Listen until they really hear
- Criticize without crippling
- Clarify direction and instructions to others
Alternate Titles:
- Communicate with Confidence®
- Communicate with Power & Impact
Supplementary Materials Available
Book:
- Communicate with Confidence®! (McGraw-Hill)
The Gender Communication Gap:
"Did You Hear What I Think I Said?"
Overview
Miscommunication between genders can cause stress, strain relationships, generate mistrust,
affect job performance, and in some cases, even result in lawsuits. Both entertaining and immediately
useful, this dramatized presentation will help audiences understand how 22 basic differences in
communication styles either hinder or improve these cross-gender relationships—with customers,
coworkers, and teammates.
Audiences will learn to:
- Explore gender influences on conversational misunderstandings
- Distinguish between statements, questions, and objections and respond to each appropriately
- Identify invalid and unstated assumptions
- Listen to messages as well as words
- Question others without eliciting hostile responses
- Distinguish between directives and preferences
Alternate Titles:
- Managing, Communicating, and Influencing Across Gender Lines
Supplementary Materials Available
Book:
- Communicate with Confidence®! (McGraw-Hill)
Video:
- The Gender Communication Gap (American Media, Inc.)
Get a Life Without Sacrificing Your Career:
How to Find Balance and Increase Productivity
Overview
Are you pedaling as fast as you can to stay up with the ever-increasing workload? Do you feel
pulled in several directions? Is stress from work spilling over to your home life? And what about
all the nice to-do's that you never find time for at all? Dianna will present some practical ideas
and pure inspiration for aligning your time with your values.
Audiences will learn to:
- Change the way they think about time
- Align their time and activities with their values
- Assume responsibility for their own time
- Determine the long-term payoff
- Set the pace according to the purpose
- Become more selective about their intake
- Evaluate minutes in monetary standards, and know when to cash in
Alternate Titles:
- Get a Life: How to Find Time for the Really Important Things in Life
Supplementary Materials Available:
- Book, Get a Life Without Sacrificing Your Career (McGraw-Hill)
- Assessment, Measure Your Quality of Life
Your Signature Life
TM
Overview
What if we all lived our daily lives in such a way that we would be proud to add our signature
to it at the end of the day—just as the artist, novelist, or clothing designer signs a finished
piece of work? You are the designer of your life—architect of your work life, writer of your life’s
story, the creator of your character. Work. Relationships. Self. Parts of one integrated, balanced
life. As you work on creating this masterpiece called your life, you’ll want to be able to say you’ve
done your personal best so that you can sign your name to what you have lived.
Audiences will learn to:
- Identify six ways to verify their calling in their job
- Become motivated to do their personal best at work
- Identify traits to add in the finishing touches on their character portraits
- Understand what it takes to build relationships that last as long as the classic blockbuster
novels
Supplementary Materials Available:
- Books, Your Signature LifeTM (Tyndale, 2004
Communicating CARE to Customers
Overview
This presentation provides customer service representatives with the necessary skills to
communicate effectively on the phone, in writing, and face to face. Dianna will relate listening,
questioning, problem-solving, and conflict-management skills to their larger communication and
customer service issues.
Audiences will learn to:
- Increase customer service awareness
- Identify six barriers to effective communication with customers
- Gather information through effective questioning and listening techniques
- Build rapport through customer interactions
- Respond effectively to "problem" questions
- Minimize conflict with difficult customers
- Solve customer problems with a systematic approach
- Write customer letters that get attention
Alternate Titles:
- The 10 Cs of Communicating CARE to Customers
Supplementary Materials Available:
- Book, Communicate with Confidence®! (McGraw-Hill)
- Key Concept Cards, The 10 Cs of Effective Communication
Ten Smart Moves for Women
Overview
Dianna will reveal 10 powerful principles that will help women excel in the modern workplace and
in personal relationships. Audiences will discover transforming new habits, attitudes, and practical
ideas that really work to improve relationships, achieve balance between home and work, and find
genuine contentment.
Audiences will learn to:
- Develop their own unique dreams and goals
- Earn self-respect through accomplishments and continual learning
- Make decisions from both their heads and their hearts
- Stay open to feedback that helps them reach their goals
- Resolve inner conflicts that hold them back from success
- Live at peace with the critics in their lives
- Build a support system of close friends and family
- Look at their lives with spiritual awareness and maturity
Supplementary Materials Available
Books:
- 10 Smart Moves for Women (Trade Life Books)
- Communicate with Confidence®! (McGraw-Hill)
Assessment:
- Inventory of Skills, Traits, and Attitudes for Career Success
The Worth of a Woman's Words
Overview
Through personal reflection, compelling stories and well-chosen quotations, best-selling author
Dianna Booher presents 10 ways our words can build, heal, and inspire—as well as discourage and
destroy. The Worth of a Woman's Words is a challenging, yet inspiring presentation for all women
who understand that the mouth is the doorway through which the heart speaks. Women will be inspired
to use their positive words to influence their families, friends, and coworkers.
Audiences will learn to:
- Understand the dynamic power of their positive words to change lives
- Guard against negative comments that discourage, hurt, and destroy relationships with family
members and coworkers
- Expand their sphere of influence by words that inspire others to change their personal
circumstances and work environment
Supplementary Materials Available
Books:
- The Worth of a Woman's Words (Nelson/Word Publishing)
- Communicate with Confidence®! (McGraw-Hill)
Write This Way to Success
Overview
People who stare at a blank page wondering how to begin an email, memo, or letter and who revise
extensively cost money and create frustration for themselves and their bosses. Dianna will overview
a five-step process for writing memos, letters, reports, and proposals. Audience members will reduce
their writing time by 25-50 percent, improve clarity, write authoritatively and persuasively,
organize details with impact, choose an appropriate style, and create an eye-appealing layout that
grabs readers' attention.
Audiences will learn to:
- Consider the audiences for the proper angle and details
- Anticipate special reader reactions
- Organize ideas in the MADE Format®
- Draft quickly with idea wheels
- Edit for content, layout, clarity, conciseness, and style
Alternate Titles:
Supplementary Materials Available
Books:
- E-Writing: 21st-Century Tools for Effective Communication
(Simon & Schuster's Pocket Books)
- Good Grief, Good Grammar (Facts on File)
- Writing for Technical Professionals (John Wiley)
- To the Letter (Jossey-Bass)
- Winning Sales Letters (Jossey-Bass)
Key Concept Cards:
- Five Steps to Effective Writing
- The MADE Format®
Assessment:
- Writing Skills: Clear, Correct, and Concise
Audio:
- Write to the Point (Nightingale-Conant)
Multimedia:
- Effective Writing (InterCom, Inc.)
- Effective Editing (InterCom, Inc.)
- Good Grief, Good Grammar (InterCom, Inc.)
- More Good Grief, Good Grammar (InterCom, Inc.)
Thinking on Your Feet: Platform Tips for the
Presenter
Overview
When called upon to make a presentation at work, in the community, or in a professional
organization, people often find it difficult to get their arms around the task. And often a
speaker's body language and delivery style undermine credibility. This program will present platform
tips to help people "be themselves" in front of an audience—in a sales meeting of two or in a civic
meeting of 200.
Audiences will learn to:
- Overcome nervousness
- Think on their feet
- Use comfortable, natural gestures
- Use movement and space creatively
- Vary pace, volume, pitch, and emphasis
- Add silences and pauses for impact
- Build rapport and authority with an audience
- Handle tough question-and-answer periods
Alternate Titles:
- Creating Executive Presence
- Think on Your Feet: Presenting Your Ideas with Power & Impact
- Presenting Your Ideas Persuasively
Supplementary Materials Available
Books:
- Speak with Confidence! Powerful Presentations That Inform,
Inspire, and Persuade (McGraw-Hill)
- Communicate with Confidence®! (McGraw-Hill)
- Executive's Portfolio of Model Speeches (Prentice Hall)
- Key Concept Cards
- Audiovisual Checklist
- Designing & Using Visuals
- Organizing & Preparing Your Presentation
- The SEER Format®
Managing Information Overload:
Increasing Your Personal Productivity
Overview
Do you find yourself having to do more, better, faster, and cheaper to stay up with today's
fast-paced work environment? Dianna will share strategies and techniques to increase your
productivity, save you time, and help you keep your sanity with the ever-increasing influx of
information and paperwork.
Audiences will learn to:
- Create clear, concise email and voice-mail messages with the MADE Format®
- Handle incoming and outgoing paperwork efficiently
- Identify and eliminate unnecessary paperwork
- Think, plan, and do with idea wheels
- Develop patterns and principles for daily routines
- Give and receive clear instructions
- Select the most appropriate method of communication
Supplementary Materials Available
Books:
- E-Writing: 21st-Century Tools for Effective Communication
(Simon & Schuster's Pocket Books)
- Clean Up Your Act! (Warner)
- Cutting Paperwork in the Corporate Culture (Facts on File)
Videos:
- Cutting Paperwork in the Corporate Culture: Management Strategies (Britannica Training and
Development/The Training Edge)
- Cutting Paperwork in the Corporate Culture: Support Staff Strategies (Britannica Training and
Development/The Training Edge)
Selling Across Gender Lines
Overview
It's only natural to sell your ideas, products or services to others in the style that seems most
natural to you—natural, maybe, but ineffective. In this session, Dianna will cover 33 tips that will
increase your success in selling to the opposite gender.
Audiences will learn to:
- Identify the most effective methods of prospecting for each gender
- Discover 13 differences in how to move through the actual presentation of your product or
service to each gender
- Understand the four primary differences in closing the sale with males and
females
- Learn the critical differences in the proper approach to maintaining relationships and
building on-going loyalty and referral business from both male and female clients
Alternate Titles:
- Sell Smart to the Opposite Sex
Supplementary Materials Available
Books
- Communicate with Confidence®! (McGraw-Hill)
- Leading and Participating in Effective Meetings
Overview
How many times have you accepted an invitation to a meeting only to realize that you have spent an
hour on something that could have been done in a ten-minute phone call or a five-minute email? In
this presentation, Dianna will present techniques to make your next team or client meeting a
productive and pleasant experience.
Audiences will learn to:
- Identify timewasters in meetings
- Set functional, efficient agendas
- Select site and attendees according to meeting purpose
- Facilitate the meeting discussions as leader
- Participate actively in various meeting roles and processes
- Determine appropriate ways to exchange information, evaluate ideas, and make decisions in a
group
- Present ideas persuasively
- Build rapport with colleagues in difficult discussions
- Cope with difficult meeting personalities
Alternate Titles:
Supplementary Materials Available
Book:
- Communicate with Confidence®! (McGraw-Hill)
Resolving Conflict Without Punching Someone
Out
Overview
Conflict can result from excellent work or poor work, from good intentions or misrepresented
intentions, from appropriate or inappropriate behavior. When the inevitable conflict surfaces, you
need to know how to identify and deal with it so that it doesn't drain your energy and sabotage your
effectiveness. What positive choices do you have in dealing with conflict? How do you give and accept
negative feedback so that it's useful? How do you say "no" firmly and tactfully? How do you deal
with difficult personalities? This session will provide both insights and techniques.
Audiences will learn to:
- Identify four choices they have in dealing with conflict positively
- Apply fifteen guidelines for giving and accepting negative feedback so that it's usable
- Say "no" firmly, yet tactfully
- Identify most appropriate phrasing of conflict statements
- Deal with difficult personalities
- Apologize in a way that maintains relationships
Supplementary Materials Available
Book:
- Communicate with Confidence®! (McGraw-Hill)
Listening Until You Really Hear
Overview
This session gives attendees an opportunity to sharpen their listening skills and
techniques. With increased awareness and additional tips, they'll improve job performance and build
stronger relationships.
Audiences will learn to:
- Identify attitudes and habits that negatively affect message reception
- Gather information through probing questions
- Verify assumptions and accuracy
- Build rapport through attentive body language
- Interpret feelings that accompany facts
- Identify distortions and mental erasers
- Listen discriminately to persuasive appeals
- Focus on six essential elements of hearing instructions clearly
Supplementary Materials Available
Book:
Email Excellence
TM
Overview
Much communication nowadays is done by email or phone. Do you waste your own time and that of
others with rambling and incomplete or unclear email or voice-mail messages that don't accomplish
what they should on the first attempt? If so, Dianna will provide tips and techniques to save you
and your organization time on both the sending and receiving end of the communication!
Audiences will learn to:
- Use the MADE Format® for organizing messages quickly
- Improve clarity of their messages
- Identify the essentials of coworker or customer interactions and record them efficiently in
the database
- so that ANYONE can understand what's happened
- Select appropriate details and make them quickly and easily accessible
- Follow the rules of email and voice-mail etiquette to create the proper image
Supplementary Materials Available
Books:
- E-Writing: 21st-Century Tools for Effective Communication (Simon & Schuster's Pocket
Books)
Multimedia:
- Effective Writing (InterCom, Inc.)
- Effective Editing (InterCom, Inc.)
- Good Grief, Good Grammar (InterCom, Inc.)
- More Good Grief, Good Grammar (InterCom, Inc.)
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